(Cities: Sacramento – sunnyvale)
#678 – Feminist Women’s Health Center in Sacramento, CA
Listen to the Call:
Transcript:
FEMINIST WOMEN’S HEALTH CENTER
SACRAMENTO, CA 95816
916-451-0621
TAPE – 678
(Dialing, phone ringing 2x)
CLINIC: Good afternoon, Women’s Health. Would you please hold for a phone counselor?
CALLER: Okay.
CLINIC: Thanks.
(Pause)
CLINIC: Thanks for holding. How can I help you?
CALLER: Hi. Yeah. I was calling to see if you guys do abortions there.
CLINIC: Yes, we do. We offer the abortion pill and the surgical procedure.
CALLER: Okay. Do you know how much it will cost?
CLINIC: We have a sliding fee scale that’s based on how far along you are, your income, and your number of dependents.
CALLER: Well, my last period was like January 3rd.
CLINIC: January 3rd?
CALLER: Yes.
CLINIC: So that would make you about eight weeks and four days. About how much do you make a month?
CALLER: Well, the things is, I don’t have a job. I’m going to be 14 in a couple weeks. And my boyfriend said that he would pay for everything. I mean, he’s 22. He said that he would pay for everything. But would you guys have to tell my parents?
CLINIC: No. Everything is totally confidential. Your parents don’t have to know. It’s perfectly legal for you to have an abortion without them knowing. You’re eight weeks and four days. It would be a one-day surgical procedure, and you would be at the bottom of the sliding fee scale. So it would cost you $310.
CALLER: Okay.
CLINIC: The only additional cost, if you’re RH negative, which is a blood type, then we would have to give you a shot of something called Rhogam. And that’s an additional $75. Only about 10 percent of women are RH negative. Also one of the drugs we offer is an IV drug called Setanol, and if you take that it’s an additional $50. But you don’t have to take that. There’s other drugs we offer that are included in the price, that are included in the 310.
CALLER: Well, do you think that there’s any way that I couldn’t be pregnant?
CLINIC: Have you taken a pregnancy test?
CALLER: Well, no. I just haven’t had my period in a while, and we’re both just really scared.
CLINIC: You told me it was January 3rd. Well, the first thing you would want to do definitely is take a pregnancy test. I mean, you could have —
CALLER: Well, do you guys do that there?
CLINIC: Yeah, we do. Do you have any other symptoms like morning sickness or breast swelling, tenderness or weight gain?
CALLER: No.
CLINIC: Those are other symptoms of pregnancy. You could get a home pregnancy test which is almost as accurate as the test we give here.
CALLER: Well, I would just rather go there and have you guys do it.
CLINIC: Right. Or you could just come in for a pregnancy test which we do on a drop-in basis.
CALLER: Oh, okay. Well, now much does it cost?
CLINIC: Well, actually if I were you I would apply for what’s called the green card. You come in and just tell the receptionist — we do pregnancy tests on a walk-in basis, like from 9 to 4:30. So you just come in, tell the receptionist you want to apply for the green card. You’ll fill out a one-page form, and then she’ll issue you this card.
CALLER: Well, would they have to tell anybody that I was there getting a —
CLINIC: No, no. Everything’s totally confidential. We’re here to help you.
CALLER: What exactly is this card?
CLINIC: What the card is is a state-funded program. You might have seen commercials for it on TV. It’s the Family Pack Program. And it will pay for pap smears, which once you’re sexually active you should start getting those once a year. It will pay for your pap smears. It will pay for STD check, breast exam, birth control. It will pay for condoms. It pays for everything related to a gynecological visit.
CALLER: Oh. Well, my boyfriend said he would take care of everything.
CLINIC: Right. I mean, I would still recommend getting the card. But if he wants to pay cash for the pregnancy test it’s only $15.
CALLER: Oh, okay. Yeah, he said that he would take care of everything.
CLINIC: Okay. So why don’t you come in as soon as you can to have the test, and they’ll also have a consultation with you and go over all your options with you.
CALLER: If it turned out that I wasn’t pregnant, could I get birth control?
CLINIC: Yeah, definitely.
CALLER: It’s just me and my boyfriend don’t want to worry about all this again.
CLINIC: Yeah, totally. That would be the best thing for you to do. We can give you a birth control consultation and everything. And that’s why it would really be beneficial for you to get that card. I mean, it doesn’t pay for abortion, but it pays for every other kind of birth control, which is what it sounds like you need. The problem might just be that you’re having an absence of periods which could be for a number of reasons. And sometimes getting on birth control pills can actually regulate your period.
CALLER: Okay. Well, would that green card thing have to go through my house though?
CLINIC: No, no. Nothing’s ever sent to your house. It’s not connected to your — they’ll ask for your address I think on the form, but they would never send you anything.
CALLER: Well, could I send it to my boyfriend’s address?
CLINIC: Yeah. You could put your boyfriend’s address on there if you wanted. You can put whatever you want on the form. You could probably use totally fake information and I don’t think they would know. But lots of women who want to keep their services confidential come to our clinic, and lots of them use that card.
CALLER: Oh, really?
CLINIC: Yeah. Do you know where we’re located?
CALLER: My boyfriend does.
CLINIC: Okay. Well, we’re not open on Mondays, but you can come in as soon as tomorrow. And if you need to make an appointment or anything like that, they’ll have you call this line.
CALLER: My boyfriend and I don’t want anybody to know about us. Are you sure nobody would have to know anything?
CLINIC: I’m positive. Okay?
CALLER: All right. Are you there?
CLINIC: Yeah.
CALLER: I was just wondering, if I had any other questions, could I call and talk to you? What was your name?
CLINIC: Yeah. My name is Misty. And I’m not always working the phone, but you can always ask for me. If not, anyone here should be able to help you. And everyone who works here is pretty friendly —
CALLER: Well, I would just rather talk to you.
CLINIC: — and they’ll answer any questions you have; you know what I’m saying? I work with a lot of really nice people. Okay?
CALLER: All right. Thanks.
CLINIC: You’re welcome.
***END***
#631 – Planned Parenthood (mare Monte Surgical Services) in Sacramento, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD (MARE MONTE SURGICAL SERVICES)
1507 21ST ST. # 301
SACRAMENTO, CA 95814-5298
916-446-6921
TAPE – 631
(dialing sound) (ringing 1X)
RECORDING: Thank you for calling Planned Parenthood (Marmontay?) Surgical Services. (dial sound) One moment, please, while I transfer your call. (ringing 2X)
CLINIC: Thank you for calling Planned Parenthood. How may I help you?
CALLER: Hi. Yeah. I was calling to see if you guys do abortions there?
CLINIC: Yes, we do.
CALLER: Oh, well how much does that cost?
CLINIC: What’s your gross monthly income?
CALLER: I don’t have a job. I’m going to be — I’m only 13. I’ll be 14 like next week though.
CLINIC: 14 weeks?
CALLER: 14 years old.
CLINIC: Oh, you’re going to be 14 years old. Okay. Hold on a second, okay?
CALLER: Okay.
CLINIC: (pause) Hello?
CALLER: Yeah.
CLINIC: Okay. So do you know how far along you are?
CALLER: Well, no. I’m just kind of worried because I haven’t had my period since like December 26th, so I don’t — I’m just scared.
CLINIC: Okay. When was it?
CALLER: December 26th, the day after Christmas.
CLINIC: Okay, so you’re like 9 weeks to 10 weeks, and let me see. You have no income, right?
CALLER: Right. Well, the thing is, my friend told me that you guys would have to tell my parents, but my boyfriend’s 22. And he said that he would pay for everything. Is it all right if he takes care of it all and you wouldn’t have to tell anybody?
CLINIC: And if you get Medical for minor’s consent, we still wouldn’t tell your parents.
CALLER: Oh.
CLINIC: And like if you were to come here that’s why we are here, you know, like for you guys because like it’s confidential. So nobody’s going to go and tell your parents. (laughs)
CALLER: Okay. All right.
CLINIC: Okay?
CALLER: So it’s just my boyfriend doesn’t want anyone to know about us. If he was paying though, would he have to sign anything?
CLINIC: No. No. No.
CALLER: Okay.
CLINIC: You could just apply for minor’s consent Medical.
CALLER: Okay. Could I come in to get a pregnancy test just to make sure though?
CLINIC: Yes.
CALLER: Okay. Well, how much does that cost?
CLINIC: You can apply — you’re eligible for the SOSP card. It’s like a green card that Planned Parenthood gives out for people who qualify for it.
CALLER: Okay.
CLINIC: That covers pregnancy tests, pap smear, any STD testing you want to get done, things like that. So you apply for it. So you can come and do the pregnancy test and at the same time you do the pregnancy test, say you want to apply for the SOSP card.
CALLER: SOST?
CLINIC: Uh-huh.
CALLER: Okay. If it turned out that I wasn’t pregnant, could I get birth control and that would take care of it too?
CLINIC: Yes.
CALLER: Oh, okay.
CLINIC: And let’s say – our next available walk-in there will be next Monday from 9 to 4, so you can come in that day.
CALLER: Okay. The thing is, I’m not old enough to drive. Could my boyfriend pick up the birth control pills if I was on those?
CLINIC: No. Can he bring you?
CALLER: Well, yeah.
CLINIC: Yeah. I don’t know. I mean, I’m not trying to give you bad tips, but well on that days keeps going they come and get their, you know. Like if he can bring you?
CALLER: Okay.
CLINIC: If you don’t want your mom and dad to know, you know what I mean?
CALLER: Right, yeah.
CLINIC: Yeah. Yeah, don’t worry. We wouldn’t tell anybody.
CALLER: Okay.
CLINIC: Okay?
CALLER: You’ve just been so nice. Could I call you if I had any other questions? What was your name?
CLINIC: My name is Dahlia.
CALLER: Okay. Monday 9 to 4?
CLINIC: Yeah.
CALLER: Okay.
CLINIC: Okay?
CALLER: All right, thanks.
CLINIC: Thank you.
CALLER: Bye.
CLINIC: Bye.
(phone clicks)
***END***
#632 – Planned Parenthood (fruit Ridge Health Center) in Sacramento, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD (FRUIT RIDGE HEALTH CENTER)
5385 FRANKLIN BLVD.
SACRAMENTO, CA 95820-4717
916-452-7305
TAPE – 632
(Dialing sound) (ringing 1X)
RECORDING: Thank you for calling Planned Parenthood’s Fruitwood Health Center. If you know your party’s extension, please dial it now. For English, press 1. (dial sound) If this is a life-threatening emergency, please hang up and dial 911. If you know the extension of the person you are trying to reach, please dial it now. Due to the high volume of calls there may be a few minutes of a wait. Thank you for your patience. We would like to remind our patients that the clinic will be closed on Thursday January 10 from 9 to 12:30 and will reopen at 1:00 due to a staff meeting. Please be aware that due to unexpected circumstances or events, our clinic hours are subject to change. We apologize for any inconvenience. To speak to a health service specialist, press 1 or stay on the line. (dial sound) One moment please while I transfer your call. (ringing 14X)
CLINIC: Thank you for calling Planned Parenthood. This is Rosalina. Can I help you?
CALLER: Hi. Yeah. I was calling to see if you guys do abortions there?
CLINIC: Not at this clinic, no.
CALLER: Oh. Well, do you know of anybody that does?
CLINIC: Yeah. I’ll give you our number to the surgical services. It’s 446-6921.
CALLER: Okay. Do you know — it’s just I’m kind of worried because well my friend told me that since like well I’m going to be 14 later on this month, she said that you guys would have to tell my parents. But my boyfriend’s 22. Is he old enough to just sign whatever it is and they wouldn’t have to tell anybody?
CLINIC: You have Medical or what kind of insurance do you have?
CALLER: Well, my boyfriend said that he would just pay for everything, so.
CLINIC: Oh, really? I don’t think they would have — if it’s confidential, then it’s confidential. If you don’t want your parents to know. Go ahead and call them. I’m not really sure, so just call that number that I told you.
CALLER: Okay.
CLINIC: Ask them before you go in.
CALLER: Do you know — like the main reason why we’re scared about all this is because I haven’t had my period since like December 26, and I’m just really worried.
CLINIC: Since December 26?
CALLER: Yeah.
CLINIC: That was your last?
CALLER: My last period.
CLINIC: That was the first day, or the —
CALLER: Yeah.
CLINIC: First day. Okay. You are probably about 9 to 10 weeks.
CALLER: Okay.
CLINIC: So everything — I mean, you’re still early enough to do the procedure, but you haven’t took a pregnancy test?
CALLER: No.
CLINIC: You’re going to have to come in and take a pregnancy test. You can probably go into Surgical Services and do that.
CALLER: Well, my friend just told me to go to you guys. So could I come in there for that?
CLINIC: We don’t do the abortions here in our clinic. We do them on the number that I gave you right now. So what you’re going to want to do is just call them and they could give you more information. You’re going to want to call them before you go in because of the whole confidentiality thing. You don’t want your parents to know. Make sure of that.
CALLER: Okay.
CLINIC: You know what I mean?
CALLER: Yeah. Well, could I come in there for a pregnancy test?
CLINIC: Yeah, if you want. We’re closed today. Tomorrow we’re open 8 to 2.
CALLER: Oh. So I could come in tomorrow?
CLINIC: Uh-huh.
CALLER: Well, if it turned out that I wasn’t pregnant, would you guys be able to do birth control there?
CLINIC: Um-hum. You know what? You can go ahead and come in here. And take the pregnancy test. That way we can give you all the information. If it turns out you’re not, we can give you birth control. If it turns out you are, then we can give you all the information, and we can help you out more about the whole abortion procedure and all that. So why don’t you come in here and get your pregnancy test?
CALLER: But would anybody have to know about this at all?
CLINIC: About your birth control and all that? No.
CALLER: Okay.
CLINIC: For the pregnancy test we have a state funding program and it’s based on your income. And you probably don’t have any income, so — and it’s confidential from your parents. It’s based on donation, so whatever you can leave us.
CALLER: Okay.
CLINIC: Okay?
CALLER: So if I had any questions could I call before I come?
CLINIC: Yes, that’s fine.
CALLER: Okay.
CLINIC: Any questions you have about the whole pregnancy and abortion and all that, when you come and get your pregnancy test you can talk to the MA about that. We can give you all the information you need.
CALLER: What’s her name?
CLINIC: It will be — I don’t know who is working tomorrow.
CALLER: Okay.
CLINIC: Feel free to call this evening if you have any more questions.
CALLER: Okay. You’re Rosalina?
CLINIC: Uh-huh.
CALLER: Okay.
CLINIC: Okay?
CALLER: All right. Thank you.
CLINIC: Uh-huh. Bye bye.
(phone clicks)
***END***
#634 – Pregnancy Consultation Center & Medical Group Of Sacramento in Sacramento, CA
Listen to the Call:
Transcript:
PREGNANCY CONSULTATION CENTER & MEDICAL GROUP OF SACRAMENTO
SACRAMENTO, CA 95819
916-446-0222
TAPE – 634
(dialing sound) (ringing 2X)
RECORDING: Hi. You’ve reached the Pregnancy Consultation Center. If you’re calling between the hours of 8:30 to 4:30 please hold. If this is an after-hours emergency, please dial 962-6221. (music) The Pregnancy Consultation Center is Sacramento’s oldest women’s healthcare facility. Since 1971 we’ve been attending to the needs of northern California’s women. As a member of the National Abortion Federation we provide only the highest quality service at reasonable rates. Our center is the first in Northern California to provide (misoprostol?), the early option pill, also known as RU486. We also provide depo provera and the morning after pill. Please ask for details when we’re back on the line, and thank you for holding. (music)
The Pregnancy Consultation Center offers many services including HIV testing, venereal disease testing and other medical needs such as sonograms, pap smears, tubal ligations, and vaginal and cervical examinations. For your comfort, general anesthesia is available for many of our services. We offer surgical abortions up to 24 weeks, and we offer medical, nonsurgical abortions to candidates who qualify. We also provide professional counseling to help you review all of your alternatives. Thank you for holding. We’ll be with you in just a moment.
The doctors and staff at the Pregnancy Consultation Center are professionals who care about you and your needs. We’re dedicated to providing you with the best confidential care possible at reasonable rats. We accept most insurance plans and most Medical plans. We also accept most major credit cards. If you have any questions regarding insurance or payment methods, please don’t hesitate to ask when we’re back on the line. Thank you for holding. We’ll be with you soon.
Thank you for calling the Pregnancy Consultation Center, Northern California’s most complete women’s healthcare facility, setting national standards and offering more services than any other women’s healthcare facility in the greater Sacramento area including free pregnancy testing. We specialize in women’s healthcare and keep all personal matters strictly confidential. The center offers highly trained and experienced personnel to provide you with the service possible. Thank you for calling. We’ll be with you soon.
The Pregnancy Consultation Center is a clinic you can trust with caring doctors and staff members, female practitioners are available for your convenience and comfort. Our number one goal is to take care of your medical needs while offering confidential and personal care from a staff that understands your concerns. Thank you for holding. We’ll be right with you.
The Pregnancy Consultation Center is located in Sacramento next to Sutter Memorial Hospital at 5301 F Street with parking available only to patients located behind our facility. In addition to our many personal services, we also offer substantial savings on birth control pills. We appreciate your patience, and we’ll be with you as soon as possible.
CLINIC: Thank you for holding. How can I help you?
CALLER: Hi. Yeah. I was calling to see if you guys do abortions there?
CLINIC: Yes, we do.
CALLER: Oh. Well, how much does that cost?
CLINIC: How far along are you into your pregnancy?
CALLER: Well, I’m not really sure. I just haven’t had my period since like December 26, and I’m just really worried.
CLINIC: December 26?
CALLER: Yeah.
CLINIC: You’re looking at about $450 to be asleep or $350 to be awake.
CALLER: Okay.
CLINIC: An additional $60 if your blood type is negative.
CALLER: Okay. Well, do you know, like my friend told me since like I’m going to be 14 later on this month that you guys would have to tell my parents. But my boyfriend’s 22. Could you just let him sign whatever it is and you wouldn’t have to tell anybody?
CLINIC: You don’t need a parent.
CALLER: Huh?
CLINIC: You don’t need a parent.
CALLER: Oh. Okay.
CLINIC: Everything is confidential.
CALLER: All right. Well, could I actually — do you guys do the pregnancy tests there?
CLINIC: Yes, we do. We do everything in the same day.
CALLER: Oh, okay. Well, if it ended up that I wasn’t pregnant, could I get birth control there?
CLINIC: Yeah.
CALLER: Oh. Okay. Well —
CLINIC: Have you taken a pregnancy test yet?
CALLER: No.
CLINIC: Okay. That’s what you need to do first is take a pregnancy test.
CALLER: Okay.
CLINIC: Okay?
CALLER: Well, what time do you normally do those?
CLINIC: Do you plan on coming down today?
CALLER: Well, I got to call my boyfriend to see, but how late are you guys open?
CLINIC: Until 4:00.
CALLER: Okay. Are you guys open tomorrow?
CLINIC: No, we’re not. Women’s Health Specialists is open late tonight and they’re also open tomorrow. You could go get a pregnancy test from them.
CALLER: Well, how much does it cost?
CLINIC: They don’t charge you.
CALLER: Oh, okay.
CLINIC: Do you have a pen and paper?
CALLER: Uh-huh.
CLINIC: Okay. Their phone number is 451-0621. And that’s Women’s Health Specialists, and just call them any time you need to get a pregnancy test.
CALLER: Okay. But they wouldn’t have to tell anybody about that either?
CLINIC: No.
CALLER: Okay.
CLINIC: No, it’s confidential.
CALLER: All right.
CLINIC: Okay?
CALLER: Well, so when I call back, do I need to make an appointment?
CLINIC: Yeah.
CALLER: Okay.
CLINIC: Okay?
CALLER: Well, what was your name?
CLINIC: Stacy.
CALLER: Okay. Thanks.
CLINIC: You’re welcome.
CALLER: Bye.
CLINIC: Bye.
(phone clicks)
***END***
#512 – Planned Parenthood in Sacramento, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD
1125 10 TH ST.
SACRAMENTO, CA 95814-3503
916-444-7966
TAPE – 512
(dialing sounds) (ringing)
CLINIC: Thank you for calling Planned Parenthood Capital Plaza. If you know the extension of the person you are calling, you may dial it — (dial sound). One moment, please, while I transfer your call. (music)
CLINIC: Planned Parenthood. Can I help you?
CALLER: Hi. Yeah. I was wondering if you guys do abortions there?
CLINIC: No, we don’t. That would be at another number.
CALLER: Okay.
CLINIC: It’s 446-6921.
CALLER: Okay. Where is that exactly?
CLINIC: It is on 21st and O Street.
CALLER: Oh. Well, do you know — I’m just afraid because like my friend told me that, like I’m going to be 14 in March, and she said that they would have to tell my parents I’m getting an abortion. But my boyfriend’s 22. Is he old enough to take care of it and they wouldn’t have to tell anybody?
CLINIC: You would have to call them.
CALLER: Oh, okay.
CLINIC: Okay?
CALLER: Well, could I come in there for a pregnancy test?
CLINIC: Yeah. We do that service until 4:00.
CALLER: Okay. But would you have to tell anybody about that?
CLINIC: No. Okay?
CALLER: It’s just, the thing is, I can’t drive or anything. My boyfriend would be the only way I could get there. Would it be all right if he was there with me?
CLINIC: I — I mean, you know, we don’t go checking (laughs) to see who’s with you, but, you know — but, yeah, we do that until 4:00.
CALLER: Okay.
CLINIC: Okay?
CALLER: Well, if it turned out that I wasn’t pregnant, could I get birth control there?
CLINIC: We do that service until 3:00.
CALLER: Oh, okay.
CLINIC: Okay?
CALLER: Well, would you have to tell anybody if I was on birth control though?
CLINIC: No, they wouldn’t.
CALLER: Oh, okay.
CLINIC: Okay?
CALLER: Well, let me call my boyfriend and call you back to see. What was your name?
CLINIC: It’s Gloria.
CALLER: Okay. Thanks.
CLINIC: Um-hum. Bye bye.
(phone clicks)
***END***