(Cities: Anaheim – Fresno)
#205 – Planned Parenthood in Anaheim, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD
303 W LINCOLN AVE.
ANAHEIM, CA 92805-2936
714-956-2002
TAPE – 205
(dialing sound) (ringing 2X)
CLINIC: Thank you for calling Planned Parenthood. How can I help you?
CALLER: Yeah. I was calling to see if you guys do abortions there?
CLINIC: No, but we can schedule you an appointment. The one in Orange does.
CALLER: Okay.
CLINIC: Can you hold on one second?
CALLER: Yeah.
CLINIC: Thank you.
RECORDING: (music) Planned Parenthood has eight medical centers throughout Orange and San Bernardino Counties to better serve you. You can visit any of our medical centers at Anaheim, Costa Mesa, Garden Grove, Mission Veijo, Orange, Santa Ana, Upland and San Bernardino. Each of our centers provide walk-in hours for all of our confidential services with our medical professionals ready to help you. (music) Planned Parenthood realizes that accidents happen. That’s why we make emergency contraception to all our patients. Emergency contraception pills can prevent pregnancy if taken within 72 hours of unprotected sex. Sometimes your condom breaks or you forget to take your birth control pills. Plan ahead and ask your nurse practitioner how you can take some EC home today. (music) Fact or fiction? Sometimes it’s hard to tell. Call the Teens Ask Teens Hotline at 1-877-4me2ask. That’s 1-877-463-2275. We offer real choices from teen voices. Ask your peers about pregnancy prevention, birth control methods, sexually transmitted infections and more. Call 1-877-4me2ask. Everyone has questions. Here’s where to find the answers. (music) At Planned Parenthood we are excited to announce our first chat room ever. Go to PlannedParenthoodchat.com to get your reproductive healthcare questions answered 24 hours a day. Just type in plannedparenthoodchat.com. It’s that easy. (music) In the movies they show you the foreplay and skip to the fireworks. They forget to mention the consequences. That’s why we offer all the services that women, men and teens need in the real world. Education, comprehensive family planning services, birth control, emergency contraception, confidential HIV testing, prenatal care, teen hotlines, cancer screening, with medical professionals at every location. (music) Thank you for holding. We promise to answer all questions in a thorough and sensitive manner. Please have your information ready to make your call easier. (music) You can make a difference. As a volunteer for Planned Parenthood you can have the satisfaction of helping people less fortunate than yourself and helping to promote the mission of Planned Parenthood. You can volunteer time in our medical centers, in our political activities, and in our fundraising efforts. Ask for our volunteer coordinator to find out how you can begin volunteering for Planned Parenthood. Planned Parenthood is celebrating National Condom Week during the month of February. Check out our ad in the OC Weekly, Mainstreet, or Scratch Magazine to find out how you can get a free goodie bag. The celebration only lasts through February, so check out our ad today. (music) (Spanish message on HOPE.) Short on time? Need birth control fast? Planned Parenthood’s new HOPE program allows women to receive birth control without taking a pap smear saving you time during your visit. If you qualify for the HOPE program we still suggest that you schedule a pap smear as part of your routine checkup. Pelvic and breast exams help detect STDs, HIV-AIDS and cancer. (music)
(dialing sound) (ringing 1X)
CLINIC: Thank you for calling Planned Parenthood. Can you please hold?
(dialing sound)
CLINIC: Thank you for calling Planned Parenthood. Can I help you?
CALLER: Yeah. Well, I was on the phone with someone else. Is it —
CLINIC: What can I help you with?
CALLER: I was just wanting to know if you guys do abortions there.
CLINIC: No. They’re done at the Planned Parenthood in the city of Orange.
CALLER: Okay. Did you have that phone number?
CLINIC: Did you need to schedule an appointment? I can schedule you the appointment.
CALLER: All right.
CLINIC: Have you been to Planned Parenthood before?
CALLER: No.
CLINIC: Let me get some information from you. Hold on. Are you a patient of Planned Parenthood already or no?
CALLER: No. Do you have to be a specific age for that? Like I’ll be 14 in March.
CLINIC: No.
CALLER: No? All right.
CLINIC: I need to get some information from you first. Hold on.
CALLER: Okay.
CLINIC: When was the first day of your last menstrual period?
CALLER: Well, it was the — like the first week in December. It was probably around the 5th.
CLINIC: Okay, and have you had a positive pregnancy test already at a clinic?
CALLER: Not at a clinic.
CLINIC: Have you had one at home?
CALLER: Well, yeah. I took a home pregnancy test, and it said it was positive, but I wasn’t sure if I did it right.
CLINIC: Just a minute. Okay?
CALLER: All right.
RECORDING: (Spanish) (music) (repeat of above)
CLINIC: Okay. Sorry about that. Right now you’re about 10 weeks pregnant.
CALLER: Okay.
CLINIC: And what’s your last name?
CALLER: Smith.
CLINIC: First name?
CALLER: Christine.
CLINIC: C-H or K?
CALLER: C-H.
CLINIC: What’s your date of birth?
CALLER: It’s March 19, 1988.
CLINIC: What’s the daytime phone number they can reach you at?
CALLER: Well, I don’t know. Like my boyfriend was going to give me his cellphone number to give you, but he just got it so I don’t know it yet.
CLINIC: We need to have a number to schedule you.
CALLER: Oh. Well, I don’t really know when I can —
CLINIC: Because what about if they need to reschedule your appointment or they can’t see you that day and they don’t confirm appointments.
CALLER: I was actually wondering like, do you guys have to tell my parents before I can have an abortion?
CLINIC: No.
CALLER: Okay, because the problem is I can’t tell my parents at all because like, my boyfriend’ 22 and we’re going to get married and everything, but my parents can’t find out because they hate him. They think he’s too old for me. So.
CLINIC: Okay, so we need to have a number where we can call you.
CALLER: But I don’t know it right now.
CLINIC: Hold on, okay?
CALLER: All right.
CLINIC: Christine?
CALLER: Yeah.
CLINIC: We need to have a phone number even if it’s a friend of someone that can get ahold of you.
CALLER: Is it all right if I call you back with that?
CLINIC: Yeah. I wouldn’t be able to schedule your appointment though.
CALLER: Okay.
CLINIC: Because we need that.
CALLER: Okay.
CLINIC: So are you going to call back today?
CALLER: Well, yeah. But you sure you don’t have to tell anybody?
CLINIC: Yeah. All the services are kept confidential.
CALLER: Okay. Well, my boyfriend was also asking about birth control. Like is it all right to get it from you guys or —
CLINIC: Yeah, you can get birth control.
CALLER: But you wouldn’t have to tell anybody if I was on birth control or not?
CLINIC: No. All our services are kept confidential.
CALLER: Okay.
CLINIC: In the state of California you don’t need parental consent to get an abortion or to get birth control.
CALLER: Okay. So could I call you back real quick? What was your name?
CLINIC: My name is Martha.
CALLER: Okay. Thanks.
CLINIC: Okay? Bye.
CALLER: Bye.
(phone clicks)
***END***
#306 – Planned Parenthood in Bakersfield, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD
2535 16TH ST. # 100
BAKERSFIELD, CA 93301-3417
661-634-1000
TAPE – 306
(Dialing, phone ringing 1x)
RECORDING: Thank you for calling the Bakersfield Center of Planned Parenthood Marmonte. If you know the extension you are trying to reach, please enter it now or stay on the line for further instructions.
(Message repeated in Spanish)
RECORDING: For clinic hours, information about our services, or directions to our Bakersfield location, please press 3. If you have questions about birth control, pregnancy testing, sexually transmitted infection, testing or treatment, please hang up and call our Facts of Life line, seven days a week, 24 hours a day, at 1-800-711-9848. To make an appointment or speak to the first available staff person, please press zero or remain on the line.
(dial button pressed).
One moment please while I transfer your call.
(Phone ringing 2X)
CLINIC: Thank you for calling Planned Parenthood. How can I help you?
CALLER: Hi. Yeah. I was wondering if you guys do abortions there.
CLINIC: No. Let me give you the number.
CALLER: Okay.
CLINIC: 323-6023.
CALLER: Okay. Could I ask a couple questions?
CLINIC: Go ahead.
CALLER: Well, my friend told me that since I’ll be 14 in March, that my parents have to know about it. My boyfriend’s 22. Could he just sign whatever papers there are?
CLINIC: Well, since he’s 22, he’s not suppose to be dating you.
CALLER: What do you mean?
CLINIC: That’s like statutory rape.
CALLER: What is that? He’s not raping me. I mean, we’re in love. We’re going to get married.
CLINIC: Okay. But that what’s the law says. What you need to do is call Family Planning, and they can answer those questions for you. Because we really don’t deal with all that.
CALLER: Oh.
CLINIC: So that would be probably a better source for you to go to.
CALLER: Do you guys do the pregnancy test there? Could I get that?
CLINIC: You can come here and get your verification, because you will need that to get an abortion.
CALLER: Would you guys have to tell anybody about that?
CLINIC: No.
CALLER: Is it all right if my boyfriend brings me? Because I don’t know how else to get there.
CLINIC: Yeah, he can bring you. That’s fine.
CALLER: Well, would he get in trouble or anything?
CLINIC: No, no, no.
CALLER: Okay. If I wasn’t pregnant, do you guys have birth control there?
CLINIC: Yeah. You can get — we’ll set you up here. Come on in before for, and we can take you today if you can.
CALLER: But nobody has to know or anything?
CLINIC: No. Our services here are confidential.
CALLER: Okay. What’s your name?
CLINIC: My name is Marlena (sp).
CALLER: Okay. Well, I’ll call you back. I have to ask my boyfriend if he can take me, but I’ll call back. Is that all right?
CLINIC: That’s fine.
CALLER: Okay.
CLINIC: All righty.
CALLER: Thanks.
***END***
#633 – Pro-choice Medical Center in Beverly Hills, CA
Listen to the Call:
Transcript:
PRO-CHOICE MEDICAL CENTER
BEVERLY HILLS, CA 90211
310-247-8745
TAPE – 633
(dialing sound) (ringing 1X)
CLINIC: Good afternoon. ProChoice Medical.
CALLER: Hi. Yeah. I was calling to see if you guys do abortions there?
CLINIC: We do.
CALLER: Oh. How much does that cost?
CLINIC: Do you know how far along you are in the pregnancy?
CALLER: Well, no. I just haven’t had my period since December 26, and I’m just really scared.
CLINIC: If you’re less than 10 weeks pregnant and you aren’t planning on using any sort of health insurance, then the cost is $600.
CALLER: Okay. Do you know if you would have to tell my parents? My boyfriend’s 22. Would he be able to do whatever it is and they wouldn’t have to tell anybody?
CLINIC: You can sign for yourself.
CALLER: Okay.
CLINIC: You don’t need anybody else there.
CALLER: Even if like — well I’m going to be 14 next month, and you’re sure?
CLINIC: Um-hum.
CALLER: Okay. Would it be possible to come in and get a pregnancy test there?
CLINIC: You can. It costs $30.
CALLER: Okay.
CLINIC: Have you done a pregnancy test like from the market?
CALLER: Well, no.
CLINIC: Okay. Well, that’s probably a good place to start.
CALLER: Oh, really?
CLINIC: Yeah.
CALLER: Are those usually right?
CLINIC: Um-hum. If you follow the instructions they’re over usually 99 percent correct.
CALLER: Okay.
CLINIC: I would definitely give those — you know, go to the Bonds or the market and just buy a pregnancy test.
CALLER: Would anybody have to know if I came in there for a pregnancy test?
CLINIC: No.
CALLER: Okay. It’s just me and my boyfriend were talking about all this and he said that he would pay for everything, but we don’t want a whole bunch of people to know about us. Would he have to sign anything if he was paying for it all?
CLINIC: You have to sign in and you know, kind of like a normal patient, but your medical records are your privacy.
CALLER: Okay. But would there be any records on him?
CLINIC: No. You’re the patient, not him.
CALLER: Oh, all right. Well, if it turned out that I wasn’t pregnant, could I get birth control there?
CLINIC: You can get a one-month prescription, but the rest you need to go to your normal doctor for.
CALLER: Oh, all right. But would anybody have to know if I was on birth control?
CLINIC: That’s between you and your doctor.
CALLER: Oh, all right. Okay. I would have to call my boyfriend back and see. Could I call you back and set up an appointment? What was your name?
CLINIC: My name’s Erica.
CALLER: Okay. Thank you.
CLINIC: You’re welcome.
(phone clicks)
***END***
#513 – Planned Parenthood in Chico, CA
Listen to the Call:
Transcript:
PLANNED PARENTHOOD
556 VALLOMBROSA AVE.
CHICO, CA 95926-4038
530-342-8367
TAPE – 513
(dialing sounds) (ringing 2X)
CLINIC: Good afternoon. Planned Parenthood Chico.
CALLER: Hi. I was wondering if you guys do abortions there?
CLINIC: Yes, we do.
CALLER: Well, how much do those cost?
CLINIC: Well, it depends. Do you have Medical?
CALLER: Well, no.
CLINIC: Okay.
CALLER: But my boyfriend said he would pay for everything, so.
CLINIC: Okay. Do you know how many weeks you are?
CALLER: No. I just know that — I’m just worried because I haven’t had my period since like December 21st, and I’m scared.
CLINIC: Okay. And you haven’t taken a pregnancy test?
CALLER: No.
CLINIC: Okay, that would be the first thing to do. Can you come in this afternoon?
CALLER: Well, I’d have to call my boyfriend to see because he would be the only way I could get there. But I think so, maybe.
CLINIC: Okay. So —
CALLER: How late are you guys open?
CLINIC: Well, we only do pregnancy testing until 4:00.
CALLER: Oh. Well, do you do them like tomorrow?
CLINIC: No. We won’t have them tomorrow, but we could get you in Thursday.
CALLER: Oh, okay.
CLINIC: Unless you wanted to come in the afternoon tomorrow. I’m not sure if we’re going to have a counselor. But that’s the first thing you need to do is take a pregnancy test.
CALLER: Okay.
CLINIC: Okay? And then to answer your question, for first trimester abortion it’s $345.
CALLER: Oh, okay.
CLINIC: And if you want —
CALLER: I’m just worried because like well my friend told me that since like, well, I’ll be 14 in March. She said that you guys would have to tell my parents I’m getting an abortion. But my boyfriend’s 22. Is he old enough to take care of that and they wouldn’t have to tell anybody?
CLINIC: No. Your parents do not have to know.
CALLER: Oh, okay. All right. But, so when should I come in for a pregnancy test then?
CLINIC: Actually if you can call your boyfriend to see if he can bring you in today, I have — is he at work or —
CALLER: Yeah.
CLINIC: Oh, he is at work?
CALLER: Yeah.
CLINIC: What time does he get off?
CALLER: Usually 5:00 but —
CLINIC: Okay, so he couldn’t get you in then before 4:00?
CALLER: I don’t know. Probably not.
CLINIC: Okay. So since you are 14 we need to give you the results in person because there’s information we need to give you.
CALLER: Oh.
CLINIC: Otherwise, I can get you in Friday.
CALLER: Friday? What time on Friday?
CLINIC: Actually I can get you in, I could fit you in Thursday.
CALLER: Thursday?
CLINIC: Uh-huh.
CALLER: What time on Thursday?
CLINIC: Before 4:00. The earliest I have is a 9:45.
CALLER: Okay.
CLINIC: 10:45, 11:30, 1:45, 2:45.
CALLER: Oh, okay. Well, I’ll talk to my boyfriend and see, but he usually likes to do stuff in the afternoon, so.
CLINIC: Yeah, it would have to be before 4:00.
CALLER: All right. Okay.
CLINIC: So call him and find out when you can come in.
CALLER: Okay. It’s just, we talked about all this, and we don’t want anyone to know about us. Would you have to know anything about him or anything?
CLINIC: About him?
CALLER: Yeah. Well, it’s just we’re worried because like my parents can’t find out about us. Well, like they know about us but they can’t find out — they don’t know that we’re having sex, and if they found out I don’t know what would happen.
CLINIC: Right. No, we have very strict confidential services. And your parents wouldn’t find out.
CALLER: All right. Okay. Well, so, if the pregnancy test turned out that I wasn’t pregnant, do you guys do birth control there?
CLINIC: Yes, we do.
CALLER: But would you have to tell anybody that I was in birth control though?
CLINIC: No. No, no, no. We have very, very strict confidential services.
CALLER: Okay. All right. Well, if like — well, I don’t know. If I could think of any other questions, could I call and talk to you? What was your name?
CLINIC: My name is Jana, J-A-N-A.
CALLER: Uh-huh. Okay.
CLINIC: And I will be here until 5:30 today.
CALLER: All right. Okay.
CLINIC: Okay? What’s your name?
CALLER: Huh? I’m Christine.
CLINIC: Stacy?
CALLER: Christine.
CLINIC: Oh, I’m sorry. Christine.
CALLER: Yeah.
CLINIC: Okay. All right, Christine.
CALLER: Okay.
CLINIC: Yeah. Give me a call back.
CALLER: Thanks.
CLINIC: Uh-huh.
CALLER: Bye.
CLINIC: Bye bye.
(phone clicks)
***END***